Simple onboarding. Structured results.
From our first conversation to your first campaign going live, and a clear report every month after that.
Your onboarding journey
Share your requirement
Meet a Trumpet representative or send us an enquiry. Tell us the customer engagement challenge you want to solve.
Choose your package
We recommend the right package and add-ons for your business size and goals.
Finalise the campaign objective
Feedback, win-back, reminders, reviews, promotions or tele-sales: we agree on the first focus.
Agreement & onboarding
Complete the service agreement and commercial onboarding. Business details, approved contacts and processes are documented.
Share customer information
Securely share the customer list for the agreed campaign.
Approve the script
You review and approve the calling approach, script and escalation process.
Trumpet goes live
Our team starts calling, and outcomes are recorded in real time and visible on your client portal.
Four weeks, four ways to engage
Here's how a typical GROW or ENGAGE month could look for a salon, gym or retail store.
| Week | Example activity | Outcome we track |
|---|---|---|
| Week 1 | Post-visit feedback | Satisfaction, complaints, improvement points |
| Week 2 | Inactive customer follow-up | Interest, appointments, revisit opportunities |
| Week 3 | Google review engagement | Genuine reviews and feedback |
| Week 4 | Promotion / new service awareness | Enquiries, interest, follow-ups |
Clear numbers. Useful insights.
You see exactly what was done and what happened, in your monthly report and anytime on the client portal.
Calls attempted
Every contact attempt completed.
Calls connected
Customers successfully reached.
Appointments & bookings
Confirmed or recorded customer interest.
Follow-ups
Customers who asked to be called later.
Win-back response
Inactive customers interested in returning.
Reviews
Genuine reviews and feedback received.
Complaints identified
Issues that need your attention.
Next-month focus
Our recommendation for the next campaign.
Let's start a conversation.
Tell us about your business and your customers. We'll suggest the right package and share our introductory launch pricing, with no obligation.