Professional customer engagement, without another full-time hire
Recruiting, training, supervising and replacing callers is hard work. Trumpet gives you a structured, managed service so you can focus on your core business.
38 years of BPO & BPM expertise behind every call
Trumpet is led by operations professionals who have built and run contact centres, customer service and back-office teams for large organisations. We bring the same discipline, process and quality to growing local businesses.
- Leadership that has scaled teams to 680+ people
- Lean Six Sigma-driven process discipline
- Dedicated delivery centre in Chennai
Structured engagement, not random calls
Objective-led campaigns
Every campaign is planned around a clear business goal.
Approved scripts & messages
Scripts and special messages are confirmed with you before any call.
Standardised outcomes
Call dispositions are standardised, tracked and documented.
Issue escalation
Complaints and relevant issues reach you through an agreed process.
Transparent reporting
We report actual recorded activity, never inflated promises.
Your own client portal
Log in to view your customers' outcomes and reports anytime.
No hiring headaches
No recruitment, training, attendance or replacement to manage.
Flexible & scalable
Start with one campaign and scale up as your business grows.
Affordable monthly plans
A professional team for less than the cost of a full-time hire.
In-house caller vs. Trumpet
| Hiring an in-house caller | Trumpet managed service | |
|---|---|---|
| Recruitment & training | Your time and cost | Handled by us |
| Supervision & quality | You manage it daily | Experienced team leads & quality checks |
| Leave & attrition | Calling stops when they're away | Continuity through our team |
| Scripts & process | Often informal | Planned, approved and documented |
| Reporting | Rarely consistent | Monthly reports + client portal |
| Scaling up or down | Hire or let go | Change your package or add-ons |
We represent your business the way you would
Our team works within the agreed scope, uses only approved campaign information and records every customer outcome accurately.
- Courteous, professional calling in your brand's voice
- Customer data handled carefully and used only for your campaigns
- A clear point of contact for coordination
- Honest outcomes: we never promise guaranteed sales or footfall
Let's start a conversation.
Tell us about your business and your customers. We'll suggest the right package and share our introductory launch pricing, with no obligation.